US Airways have found themselves in hot water after a very inappropriate photo was tweeted from their official account in response to a customer’s unhappy Twitter review.

It began around 3 p.m. ET on Monday, April 14, when Alex (@ThatKATZkat) wrote to US Airways on Twitter to complain about her delayed flight, writing, “You ruined my spring break.”

You ruined my spring break, I want some free stuff @USAirways H8 YOU

— ♡ alex ♡ (@ThatKATZkat) April 14, 2014

According to her Twitter feed, Alex had been stuck at the airport for two days after her first and second flights were delayed. She communicated with the US Airways Twitter account on Sunday expressing her frustration and had a short back and forth with the airline’s Twitter account.

@USAirways my first flight was canceled due to maintenance and my rescheduled flight is now canceled leaving me stuck at the airport.

— ♡ alex ♡ (@ThatKATZkat) April 14, 2014

On Monday, when Alex tweeted again, she received this response: “@thatkatzkat We don’t like to hear this, Alex. Please provide feedback to our Customer Relations team here.” Attached to the message was an inappropriate photograph involving a naked woman and a toy model airplane.

OMG US Airways responded to some guy's complaint with this xD pic.twitter.com/xsQFPHSzJb

— yoochunforehead (@yoochun4head) April 14, 2014

US Airways quickly deleted the tweet, and what is above is a censored screen-capture of the original message. You can look at an uncensored version here, in a response to a different disgruntled customer, Elle (@ellerafter).

@USAirways yeah, you seem so very sorry. So sorry, in fact, that you couldn't be bothered to address my other tweets.

— Elle (@ElleRafter) April 14, 2014

Elle (@ellerafter) also received the photo after writing multiple tweets complaining about her flight delays. The photo was attached to this response from the airline: “We welcome feedback, Elle. If your travel is complete, you can detail it here for review and follow-up.”

US Airways Apologizes

US Airways deleted the offending tweets and issued an apology on Twitter, saying that they are investigating the mistake.

We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.

— US Airways (@USAirways) April 14, 2014

According to Buzzfeed, the photo was originally tweeted to American Airlines earlier Monday morning and originates from a “German revenge porn site.”

#USAirways Trending On Twitter

While the scandal will, no doubt, be bad for US Airways, the internet is rejoicing, with #USAirways taking over Twitter, where jokes about the gaffe are running wild.

In a previously unreleased alternate ending, all of #Lost took place inside a uterus. #usairways

— Kristina Meek (@meek_the_geek) April 14, 2014

Sucks that the US Airways tweet happened AFTER they handed out the Pulitzers.

— Michael Ian Black (@michaelianblack) April 14, 2014

You know if it were #VirginAmerica, she would have just been cuddling with that plane. #usairways

— Damian Holbrook (@TVGMDamian) April 14, 2014

– Olivia Truffaut-Wong