Comcast Sends Customer A Bill Addressed To ‘A–hole’

Comcast has become well known in recent years for having lackluster service. In fact, it was voted “Worst Company in America” by The Consumerist Magazine in 2010 and 2014. Still, it was a surprise when the company changed the name of one of their customers to “Asshole” after she tried to cancel their service.

Customer Lisa Brown says all she did was request that Comcast remove a portion of her TV package due to financial hardships, and was even prepared to pay a $60 cancellation fee. She had been transferred to a “retention specialist,” who aggressively tried to offer her a new two-year contract, which she politely refused. When she got the paper bill for the next month, she had seen that her name was changed to the expletive. “I was never rude,” Brown told consumer advocate Christopher Elliott. “It could have been that person was upset because I didn’t take the offer.”

Comcast, which has terminated the employee, released a statement saying, “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change… we have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”

Still, Brown wants every cent she has paid Comcast back.